Returns, Exchanges & Order Policies
We’re confident you’ll love your Wabeek watercraft. But if something doesn’t work out, we’re here to help. Please review our refund terms below.
Returns & Exchanges
We want you to love your Wabeek experience. If you’re not fully satisfied, we offer return and exchange options under the following conditions:
Eligibility Criteria:
Items must be returned within 14 days of purchase
Products must be unopened, unused, undamaged, and in original packaging
A valid proof of purchase (receipt or order confirmation) is required
Items bought from authorized dealers must be returned directly to the dealer
Certain items may not qualify for return (see below)
Items Not Eligible for Return/Refund:
Used, opened, or damaged products
Customized or modified watercraft
Clearance or promotional sale items (unless defective)
Shipping and handling fees (non-refundable)
How to Start a Return: To initiate a return, email us at contact@wabeekair.com with the subject line:
"Refund/Return Request – [Your Order Number]"In your email, include:
Full Name
Order Number
Reason for Return
Supporting Photos (if applicable)
Once approved, we’ll email you a prepaid return label. All returns must use the provided label to ensure proper tracking and timely processing.
Return Shipping Responsibility
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Return shipping is covered only if the product is defective or incorrect
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For other returns, the customer is responsible for return shipping
Refund Timeline:
Once your return is received and inspected, your refund will be processed within 3–5 business days
You'll be notified by email when your refund has been issued
Cancellations & Order Changes
Cancellation Policy:
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Orders may be cancelled within 24 hours of placement
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After this window, cancellation is not guaranteed due to processing and shipping timelines
How to Cancel or Edit an Order:
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Email contact@wabeekair.com with subject: "Cancellation Request"
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Include your order number and any required changes
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Changes to an order (like address updates) must be made before the order is packed, typically within 24–48 hours
Shipping & Tracking
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Once your order ships, you will receive a confirmation email with tracking information.